1. Introduction
BestMove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Property preferences and search history
- Messages and communications with agents
- Account credentials and profile information
- Payment information for premium services
2.2 Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our platform
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Send marketing communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address fraud and security issues
- Personalize your experience and property recommendations
4. Information Sharing and Disclosure
We may share your information in the following situations:
- With Real Estate Agents: When you express interest in a property
- With Service Providers: Third parties who perform services on our behalf
- For Legal Purposes: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
- With Your Consent: When you explicitly agree to share information
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
- Object: Object to certain processing of your information
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect functionality.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@bestmove.com
- Phone: +1 (234) 567-8900
- Address: 123 Real Estate Ave, Suite 100, New York, NY 10001